BrightkeelBrightkeel Signals: customer health scores and churn alerts
See which accounts are healthy, which are at risk and why. Signals combines product usage with CRM, support and billing data into one explainable score.
Health scores from real signals
Scores combine product usage (active users, feature adoption, seat utilization), support (ticket volume, time to resolution, CSAT), relationship (champion activity, executive sponsor) and billing (late invoices, downgrades). You choose the weights, or start from the default model.
Churn-risk alerts where you work
When a score drops into the red band or falls more than 15 points in 30 days, Signals posts an alert to the account owner in Slack and updates the account in Salesforce or HubSpot.
Integrations
Salesforce with bi-directional field sync every 15 minutes, HubSpot company and deal properties, Segment and Snowflake for product usage, Zendesk and Intercom for support, Stripe and Chargebee for billing, and Slack for alerts.
Explainable scores
Every score shows its top three drivers and how each moved since last month, so a CSM can open a renewal conversation with facts instead of a color.
See pricing or get started in the docs.